1. What products do you sell?
We specialize in computers, laptops, and CCTV systems. Our inventory includes top brands and the latest models to meet your tech needs.
2. How long does it take to process and ship my order?
All orders are processed and shipped within 7 business days. Delivery times depend on your location and the shipping method chosen.
3. Do you offer free shipping?
Yes, we offer free shipping on eligible orders. For expedited or special delivery requests, additional charges may apply.
4. What payment options are available?
We accept both online payments (via secure payment gateways) and Cash on Delivery (COD) for your convenience.
5. Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s status.
6. Do you ship internationally?
Currently, we only ship within India. For specific delivery area inquiries, please contact us at contact@ecoretechserv.com or 033 3557 5768.
7. What if my order is delayed?
While we strive to deliver on time, unforeseen delays may occur. If your order is delayed, we will notify you and work to resolve the issue promptly.
8. Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it. After this period, the order may have already been processed for shipping. Contact us at contact@ecoretechserv.com for assistance.
9. What is your return or exchange policy?
We accept returns and exchanges within 7 days of delivery, provided the product is unused and in its original packaging. Please refer to our Return Policy for detailed instructions.
10. How do I contact customer support?
For any questions or concerns, reach out to us at contact@ecoretechserv.com or 033 3557576. Our team is available 10 am to 6 pm to assist you.
11. Are your products genuine and covered under warranty?
Yes, all our products are 100% genuine and come with a manufacturer’s warranty. Warranty details are provided with your purchase.
12. Do you offer discounts or promotions?
Yes, we regularly run discounts and promotions. Follow us on Facebook or subscribe to our newsletter to stay updated on the latest deals.