Refund and Returns Policy

Refund and Return Policy for ECore TechServ

At ECore TechServ, we strive to ensure complete customer satisfaction with our products and services. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund and return policy below:

1. Returns

Eligibility for Returns:

You may return most items within 30 days of the delivery date.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Certain products (e.g., software, downloadable content, or personalized items) may not be eligible for return unless they are defective or damaged.

How to Initiate a Return:

Contact our customer support team at support@ecoretechserv.com or through the “Contact Us” page on our website to request a Return Authorization (RA) number.

Once your return request is approved, you will receive instructions on how to return the item.

Pack the item securely in its original packaging and include all accessories, manuals, and documentation.

Ship the item to the address provided by our team. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

2. Refunds

Refund Process:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7-10 business days, and a credit will be applied to your original payment method.

Refunds may take additional time to appear in your account, depending on your bank or payment provider.

Non-Refundable Items:

Downloadable software, digital products, or services that have been fully utilized.

Items marked as “final sale” or “non-returnable” at the time of purchase.

3. Exchanges

If you need to exchange an item for a different size, model, or colour, please contact our customer support team. Exchanges are subject to product availability.

You will be responsible for any price differences and shipping costs associated with the exchange.

 

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@ecoretechserv.com.

We will provide a prepaid return label and either replace the item or issue a full refund, including shipping costs.

5. Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund.

If the order has already been shipped, you may return it following our standard return policy.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defect, damage, or error on our part.

For international returns, customs duties and taxes are non-refundable.

7. Contact Us

If you have any questions about our refund and return policy, please contact us at:

Email: support@ecoretechserv.com

Phone: 033 3557 5768

Address: 61, Regent Place, Tollygunge, KOlkta-700093, W.B

 

Note: This policy is subject to change without prior notice. Please review this policy periodically for any updates.

• Thank you for choosing ECore TechServ! We appreciate your trust in us and are committed to providing you with the best possible shopping experience.